1. Returns
1.1 We want you to be completely satisfied with your purchase. If you are not satisfied with your order, you may return it within 3 days of receiving the product for a refund or exchange.
1.2 To be eligible for a return, the product must be unopened, unused, and in its original packaging. We cannot accept returns for products that have been opened or consumed.
2. Refunds
2.1 Refunds will be issued for the full purchase price of the returned product, excluding any shipping costs.
2.2 To initiate a refund, please contact our customer service team at admin@avmfoodproducts.com. You will be provided with instructions on how to return the product.
2.3 Once we receive and inspect the returned product, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed, and a credit will automatically be applied to your original payment method within 7 days.
3. Exchanges
3.1 If you would like to exchange a product for a different flavor or variant, please contact our customer service team to arrange the exchange.
3.2 Customers are responsible for the cost of shipping the product back to us for exchange.
4. Damaged or Defective Products
4.1 If you receive a damaged or defective product, please contact our customer service team within 3 days of receiving the product.
4.2 We may request photos,video or additional information to assess the damage or defect.
4.3 If the product is deemed to be damaged or defective, we will provide a full refund or send a replacement product at no additional cost.
5. Return Shipping
5.1 Customers are responsible for the cost of return shipping unless the return is due to a mistake on our part (e.g., shipping the wrong product).
6. Contact Information
6.1 For any questions about our Refund and Returns Policy, please contact our customer service team at admin@avmfoodproducts.com.
7. Changes to the Policy
7.1 We reserve the right to update or modify this Refund and Returns Policy at any time. Any changes will be effective immediately upon posting on our website.
By making a purchase on our website, you acknowledge that you have read, understood, and agreed to our Refund and Returns Policy.
Last updated: 2023